This policy applies to orders within the United States and is designed to provide clarity on our shipping process. By placing an order with us, you agree to the following terms:

A. Shipping Costs
We offer free (Domestic) shipping on all orders within the United States, with no additional charges.

B. Transit, Handling, & Order Cut-Off Time

  • Transit Time: Typically 3–5 business days (Monday–Friday).
  • Cut-Off Time: Orders placed by 2:00 PM (GMT-10:00) Hawaii (Monday–Friday).
  • Handling Time: Processing time is 1–2 business days (Monday–Friday).

C. Delivery Methods
We use trusted carriers, including UPS, USPS, or FedEx, to ensure your order is delivered safely and on time.

D. Address Changes
Once an order is in transit, we cannot change the delivery address. If you need to update your address, please contact us within 24 hours of placing your order at support@zenvy.shop.

E. Cancellations
If you need to cancel your order, please do so before it has been dispatched. Once shipped, cancellations are not possible, and our refund policy will apply.

F. Damaged Parcels
If your parcel arrives damaged, we recommend refusing the delivery and contacting our customer service immediately. If the parcel is delivered while you are not home, please reach out to us for assistance.

G. Manufacturer Direct Shipping
For orders shipped directly from our manufacturers, the following terms apply:

  • Shipping Method: Standard economy ground, with carriers that may vary.
  • Handling Time: 1–2 business days, with possible delays.
  • Shipping Time: 3–5 business days, depending on the manufacturer’s location and your delivery address.
  • Communication: We will keep you updated on any unexpected delays.

Please note that Manufacturer Direct Shipping involves third-party partners. While we strive for smooth processing, external factors may cause delays. If you have concerns, contact us at support@zenvy.shop.

H. International Orders
This policy primarily applies to US orders. For international orders there is Standard Shipping which is $15.00 USD for all the International Orders.

I. Tracking Information
Once your order ships, you will receive tracking details via email. For questions about tracking, please contact us at support@zenvy.shop.

J. Contact Information
For inquiries about orders or shipping policies, please contact us:

By placing an order, you confirm that you understand and accept our shipping policies. We reserve the right to update this policy, and any changes will be reflected on this page.

Thank you for choosing Zenvy. We’re here to ensure a smooth and enjoyable shopping experience!