By placing an order with Zenvy, you agree to the following refund and return policy. These policies are designed to ensure a smooth and fair shopping experience for our US customers.

A. 14-Day Return Policy
We offer a 14-day return policy, giving you 14 days from the date of delivery to request a return. To be eligible, items must be in their original condition—unworn, unused, with tags attached, and in their original packaging. Please note: All manufacturer-direct items are final sale and cannot be returned.

B. How to Start a Return
To initiate a return, please contact us at support@zenvy.shop or call us at +17759865200. If your return is approved, we will provide a return shipping label and instructions on how to send your item back. Returns sent without prior authorization will not be accepted.

C. Damaged or Incorrect Items
We encourage you to inspect your order immediately upon receipt. If any item is defective, damaged, or incorrect, please contact us right away. Our team will resolve the issue promptly to ensure your satisfaction.

D. Exchanges
Exchanges are only available for items that are damaged, incorrect, or defective. To exchange an item, reach out to us at support@zenvy.shop or call us at +17759865200.

E. No Restocking Fee
We do not charge any restocking fees for returns.

F. Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be processed and issued to your original payment method. Please note, it may take a few days for your bank or credit card provider to process and post the refund.

G. Refund Timing
Approved refunds will typically be issued within 5 business days of approval.

H. Exchange Order Delivery
For approved exchanges, replacement items will be shipped within 3-5 business days after receiving the returned item.

I. No Refunds for Unused Discounts
Refunds cannot be issued for discounts or promotions that were not applied during checkout. All discounts must be redeemed at the time of purchase. Please review and apply discounts before finalizing your order to maximize your savings.

J. Contact Us
For any questions, concerns, or further assistance, feel free to reach out to us:

Thank you for choosing Zenvy! We’re committed to providing you with the best shopping experience.